Can I order over the phone?

Unfortunately, as an online business we don’t currently take orders over the phone for both practical and payment security reasons.

Can I order over email?

We would encourage all our customers to order through the website if they can. But, we can take orders over email if you want to place a large order or have some specific requirements. We do require that all email orders are paid in advance, we will issue a PayPal invoice payable using PayPal or credit/debit cards.

Can I amend or cancel an order?

Yes, although it depends on when the order was placed. Most orders are processed within a few hours of receiving them but please email, info@mywinecellar.com, if you need to alter or cancel you order.

What methods of payment can I use?

We accept all major credit & Debit cards (Visa, Mastercard, American Express, China UnionPay), Apple Pay, Google Pay or PayPal.

How do I view previous orders I have made?

If you were logged into your account when ordering you can click ‘My Account’ on the top right-hand side of the home page, then simply click ‘Orders’. You will then be able to see a list of your previous orders. You can click ‘Order Again’ and your previous order will be added to the basket for a quick way to re-order!

Can I purchase a gift card?

Yes, absolutely. On the homepage, there is a ‘Gift Card’ option on the Header at the top. You can choose the amount and we will email the recipient their e-gift card.

The wine I want to order is not appearing on the website, why is that?

The most common reason is that the wine is out of stock for the moment. Please email us at info@mywinecellar.com letting us know which wine your after and we’ll be sure to let you know when we have it back in stock.

Do you have a 100% money back guarantee?

Yes, if you are unsatisfied with any of our wines then please get in touch (info@mywinecellar.com) and we can arrange to pick up the wine. You will be offered a refund or credit for your order.


Where do you deliver to?

We deliver to the UK, excluding the following postcodes (AB,BT,HS,IM,KA27,KA28,KW,PA20-PA80,PO30-PO41,ZE1-3). We are looking into expanding our delivery radius without having to pass the costs onto our customers.

Do you offer free delivery?

We offer free delivery, if you spend over £100, excluding the following areas Channel Islands, Northern Ireland, Scottish Islands, Scottish Highlands).

Something in my order is missing or damaged, what should I do?

Send us an email at info@mywinecellar.com and we will be in touch as soon as possible to resolve any issues you have.

Which delivery company do you use?

We use DPD as our main courier. Please download the DPD app to be able to track your order. Make sure you create your account with the same email address as you place your order with, and your order will be automatically added to your DPD account once it has been processed by myWINEcellar.

What is your standard delivery time?

We use DPD’s 48 hour tracked delivery service. They pick up from our warehouse every weekday. So, you can expect your wine to be delivered within 3 days. Eg. If you order your wine at 6pm, your order will be processed, picked, and packed ready for DPD to pick it up the following day. It will then take 48 hours from then. Sometimes, however deliveries can arrive sooner than that.

We do not currently deliver at weekends as standard, if you require a weekend delivery then please get in touch.

How do I track my order?

Please download the DPD app. This will allow you to track your package and receive updates about its whereabouts. Set up your account using the same email address as you placed our order with and your order should automatically added to your DPD account.


Is your packaging ‘green’?

Yes, our packaging is very green. We use Pulpsafe packaging which is made from 100% recycled material. The packaging itself is recyclable, compostable, and biodegradable. It is also made in the UK. Even the tape we use to seal the boxes is environmentally friendly, it is made from paper and uses starch as an adhesive. The tape is recyclable and reduces waste as it requires a minimal amount of tape to seal the box due to it being stronger and tamper proof.

How 'green' are your deliveries?

All our deliveries are Carbon Neutral. Find the info by clicking HERE!

DPD have a comprehensive Green Plan (https://green.dpd.co.uk/) that includes increasing their electric fleet, green packaging, energy and waste management and monitoring air pollution.

How sustainable are your wines?

We try and gather as much information on our producers as possible in terms of their environmental and sustainable impact. Most of our wines are made by small, family run producers who are fundamentally farmers and care deeply about their impact on the planet. They are often 2nd, 3rd, 4th generation winemakers and are keen to pass on their Domains to their children. For example: Mauricio Lorca, who makes our Lorca Fantasia wines uses state of the art drip irrigation, an expensive method that is 95% efficient as opposed to traditional flood irrigation which only uses 40% of the water for irrigation with 60% of the water going to waste. They also use thinner, lighter, and smaller bottles which helps reduce their CO2 emissions when transporting their wine across the globe.

Of course we can’t keep tabs on everything that our wine producers do but they are aware of our sustainability aims so we hope that if any changes are made they’ll let us know.