Unfortunately, as an online business we don’t currently take orders over the phone for both practical and payment security reasons.
We would encourage all our customers to order through the website if they can. But, we can take orders over email if you want to place a large order or have some specific requirements. We do require that all email orders are paid in advance, we will issue a PayPal invoice payable using PayPal or credit/debit cards.
Yes, although it depends on when the order was placed. Most orders are processed within a few hours of receiving them but please email, firstname.lastname@example.org, if you need to alter or cancel you order.
We accept all major credit & Debit cards (Visa, Mastercard, American Express, China UnionPay), Apple Pay, Google Pay or PayPal.
If you were logged into your account when ordering you can click ‘My Account’ on the top right-hand side of the home page, then simply click ‘Orders’. You will then be able to see a list of your previous orders. You can click ‘Order Again’ and your previous order will be added to the basket for a quick way to re-order!
Yes, absolutely. On the homepage, there is a ‘Gift Card’ option on the Header at the top. You can choose the amount and we will email the recipient their e-gift card.
The most common reason is that the wine is out of stock for the moment. Please email us at email@example.com letting us know which wine your after and we’ll be sure to let you know when we have it back in stock.
We deliver to the UK, excluding the following postcodes (AB,BT,HS,IM,KA27,KA28,KW,PA20-PA80,PO30-PO41,ZE1-3). We are looking into expanding our delivery radius without having to pass the costs onto our customers.
We offer free delivery, if you spend over £100, excluding the following areas Channel Islands, Northern Ireland, Scottish Islands, Scottish Highlands).
Send us an email at firstname.lastname@example.org and we will be in touch as soon as possible to resolve any issues you have.
We use DPD as our main courier. Please download the DPD app to be able to track your order. Make sure you create your account with the same email address as you place your order with, and your order will be automatically added to your DPD account once it has been processed by myWINEcellar.
We use DPD’s 48 hour tracked delivery service. They pick up from our warehouse every weekday. So, you can expect your wine to be delivered within 3 days. Eg. If you order your wine at 6pm, your order will be processed, picked, and packed ready for DPD to pick it up the following day. It will then take 48 hours from then. Sometimes, however deliveries can arrive sooner than that.
We do not currently deliver at weekends as standard, if you require a weekend delivery then please get in touch.
Please download the DPD app. This will allow you to track your package and receive updates about its whereabouts. Set up your account using the same email address as you placed our order with and your order should automatically added to your DPD account.
Yes, our packaging is very green. We use Pulpsafe packaging which is made from 100% recycled material. The packaging itself is recyclable, compostable, and biodegradable. It is also made in the UK. Even the tape we use to seal the boxes is environmentally friendly, it is made from paper and uses starch as an adhesive. The tape is recyclable and reduces waste as it requires a minimal amount of tape to seal the box due to it being stronger and tamper proof.
We try and gather as much information on our producers as possible in terms of their environmental and sustainable impact. Most of our wines are made by small, family run producers who are fundamentally farmers and care deeply about their impact on the planet. They are often 2nd, 3rd, 4th generation winemakers and are keen to pass on their Domains to their children. For example: Mauricio Lorca, who makes our Lorca Fantasia wines uses state of the art drip irrigation, an expensive method that is 95% efficient as opposed to traditional flood irrigation which only uses 40% of the water for irrigation with 60% of the water going to waste. They also use thinner, lighter, and smaller bottles which helps reduce their CO2 emissions when transporting their wine across the globe.
Of course we can’t keep tabs on everything that our wine producers do but they are aware of our sustainability aims so we hope that if any changes are made they’ll let us know.